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Notts County Supporters Trust |
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2005 Fans Survey ResultsWelcome to the results of the Trust's 2005 Fans Survey.
In view of the disappointing performance on the pitch it is perhaps unsurprising that some of the satisfaction levels for the club are slightly lower than last year, however many of the questions received a very similar percentage. Last year all the season ticket holders intended to renew while this year
only 90% of 2004/5 season ticket holders intended to renew for the current
season. On value for money the results are almost identical to last year, with 66 %
thinking the club gives good or better value for money. Last year 65% thought
the club gave good value for money. While the prices in the club shop are
considered good or better by 65% exactly the same percentage as last year, and
54.5% think the programme good value compared to 55% last year. Fewer people consider ticket arrangements to be poor this year, 14% compared
to 18%. Most people are still reasonably happy with the facilities, 65% rating
them good or better and 25% average; one improvement might be a ban on smoking
in stands as a majority of fans (62%) would like to see this. As for the Trust our ratings have fallen slightly in most categories (2004 figures in brackets), 75% (81%) thinking we keep our members well informed, 68% (70%) thinking we listen to our members, 75% (81%) thinking we have clear aims and objectives, 51% (68%) thinking we make our aims clear to non-members. The largest drop is in those who agree with the statement the trust is an organisation heading in the right directions 71% compared to 90%. We obviously need to consider our communication strategy carefully. As for the written-in comments, considering the timing of the survey it was not surprising that the managerial issue was amongst those raised by lots of respondents. About 60% of those who commented thought Ian Richardson should have been retained as manager. Among other issues that attracted several mentions were the ticketing and stewarding at the Middlesborough game, where there are clearly lessons to be learned in terms of getting people to sit in their correct seats in the stands. Further the club obviously does not get its message across all the time. Ticket prices received comments, many of which reflected the poor fare served
up at Meadow Lane last year. The lack of achievements on the field last year
received several comments along the lines if only the players had demonstrated
the commitment of the supporters. Several fans would like to return to the Kop, though the Trust understands because of various policing issues this is unlikely in the near future. Foul and abusive language is still prevalent in the stands and offends some supporters. There were many ‘pats on the back’s for the Trust along with a few brickbats. The Trust has communicated its findings to the Club and raise various areas of concern in particular. Notes: |
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© Notts County
Supporters Ltd 2003-2006 • Notts County Supporters Limited is registered as
Industrial and Provident Society No. 29559 R. |